The Shipper must read the Service Agreement – Bill of Lading and abide by the Carrier’s tariff rules self-filed with the MN Department of Transportation. To engage in this agreement, the Shipper must enter the order identification number (order ID), name, and email address, declare a shipment value, choose a property protection plan, and sign and submit “I Agree” to all terms and conditions of this agreement.

The Shipper has read the terms and conditions and agrees to the Carrier’s rules to protect the Carrier’s property and interest. The Carrier has provided a Moving Guide with information on preparing the shipment for transit, and the Shipper agrees to comply with the recommended guidelines of the Moving Guide and this agreement.

NON-BINDING ESTIMATE OF SERVICES. The Shipper agrees that the moving estimate is non-binding. All move costs are calculated based on the actual time of the service, including administrative fees, in-route charges and destination fee, fuel surcharge, piano, and over-sized item fees, storage in transit fees, and over-night storage, set by Carrier. The Shipper agrees that the Carrier will not be responsible for inaccurate information provided by the Shipper, or change orders that may occur, which all may lengthen the time of the service from the original estimate of the Shipper. The Shipper will be liable for any additional time over the estimated cost over the move.

CHANGE ORDERS. The Shipper agrees that estimating the cost of the shipment is non-binding and that there may be potential oversight(s) (“Change Orders”) when sharing information about the delivery. The Shipper may, at any phase of the shipment, request additional services to be performed by the Carrier, including but not limited to: out the delivery of the contents of out-lot buildings or structures, perform functions at additional stop locations, sheds, attic, or hidden and or forgotten storage units. These other service items may be added to inventory, service items that are not packed to the Carrier requirements, service disassembly, or reassembly of unique items. These items may not or cannot be maneuvered to the desired location. The Shipper agrees not to hold Carrier liable for delays that have caused by change orders. Shipper agrees that these change orders are conditions that have not been disclosed during the original shipment estimate, and that may affect the final time, cost, and potential claim of an item(s).

DELAYS OF SERVICE. The Carrier shall not be liable for any delays caused by highway obstruction, faulty or impassable highways, or lack of capacity of any road, bridge, or ferry, or caused by breakdown or mechanical defect of vehicles or equipment, or from any cause other than the negligence of the Carrier. The Carrier shall not be bond to transport by any particular schedule, means, vehicle, or otherwise than with reasonable dispatch. The Carrier shall have the right to forward said shipment by any other Carrier or route between the point of the delivery and the location of the destination.

TIME DISPUTES OF SERVICE. The Carrier shall not be liable for inaccuracy of time that extends the original estimate of service from the information collected from the Shipper. The Shipper agrees that the time estimate for services is non-binding and that the origin, any stops required during the shipment, and destination location, while the Carrier is supporting the delivery, are all estimates of time giving by all parties that share the estimated time given to the Shipper. The Shipper also agrees that all Disputes of Service of the Shipper are null and void. For any partial payment that is made short of the final billing due, the Carrier has the right to collect the remaining sum, in full, on any payment method that the Carrier can collect on at the Carrier’s disposal.

The Shipper shall assume all responsibility and liability in place of the Carrier for any losses, damages, injuries, or deaths caused by items concealed in their shipment that may be of dangerous or life-threatening composition. For example, explosives, acidic, flammable, corrosive, or of other hazardous elements and where the Shipper has packed such articles and not informed the Carrier of such items. The Shipper shall assume responsibility in place of the Carrier for loss or damage caused by inclusion in the shipment of explosive or dangerous goods. The Shipper agrees that any claims made by the Shipper in the event of shipping a restricted item for transport will be null and void.

PAYMENT FOR SERVICES. The Shipper agrees to pay for service rendered and on-demand of the Carrier at the time, conclusion, and release of the shipment. The Shipper shall be liable for any charges applicable under the Carrier’s tariff and pay therefor as provided in the Carrier’s tariff. The Shipper agrees to pay for services on the original deposit required at the time of booking. Any accounts receivable only in the case of prearranged credit application confirm 3rd party payment forms to include but are not limited to, Check, Visa, Master Card, Discover, and American Express card.

(a) The Shipper, upon tendering or offering the shipment to the Carrier, and the consignee, upon acceptance of delivery of the transfer from the Carrier, shall each be liable for unpaid charges payable on the shipment following applicable tariffs. These outstanding charges include, but are not limited to, sums advanced or disbursed by the Carrier regarding the delivery. The extension of credit to either the Shipper for the unpaid charge shall not thereby discharge the obligation of the other party to pay such cost in the event the Shipper to whom credit has extended shall fail to pay the charges.

(b) Shipper understands and agrees that all fees for services performed will include a cash discount in the actual amount of the total amount of charges on the final shipment invoice. Furthermore, the Shipper agrees that the election to use a credit card to pay for all services will have a 2.9% interchange fee if the Shipper uses a credit card to pay for the shipment.

(c) Shipper agrees to allow a payment authorization hold to be secured on the original deposit credit card, or any new credit card the Shipper elects to use to pay for the final shipping cost, on the business day before Shippers performs the requested services by the Shipper. The hold amount does not include discounts or promotions.

(d) Shipper agrees to pay for all services rendered regardless of any claim, service failure, change order, delay of service, and any overages in time as a result of such request by the Shipper. Shipper agrees and understands that the Carrier will commit to resolving any concerns or issues that the Shipper may have with regards to the level of service received and that are within the terms and conditions of the Carriers tariff and this Service Agreement – Bill of Lading. Shipper agrees that all service charges will be on the credit card authorized by the Carrier, and that by signing this agreement, the Shipper agrees for the authorizing bank to release the payment for these charges.

RETURNED CHECKS, STOP OR DISPUTED PAYMENTS. Also, the Shipper agrees that any unpaid balance is subject to the interest of 1.8% per month for the full amount of the charges for services rendered. The Shipper agrees that the Carrier will charge a $30 fee for any payment refused by the Shipper’s issuing bank or on any stop or disputed payments by the Shipper. The Shipper agrees that the Carrier shall have a lien on the property for all transportation charges and costs, attorney’s fees, and expenses while under the Carrier’s care, custody and control. The Shipper agrees that any disputes for payment on any card used to pay for services rendered at the time of completing such services will be returned to the Carrier if all terms of this agreement have been met by the Carrier.

ARTICLES AND PROPERTY EXEMPT FROM CLAIMS. The Shipper agrees not to file any claim(s) for physical loss of or damage to any items and or property from any external cause. At the same time, under the Carriers care, custody, and control, including but not limited to:

(a) Any items, personal property, or physical external and internal property that have pre-existing damage before handling such issues or handling things at the location of services rendered. Pre-existing conditions include but not limited to scratches, dents, chips, marred surfaces, water rings and blemishes, internal structural damage, hidden or obscure inclusions, damaged screens, paint, walls, railings, flooring, driveway, sidewalks, lawn and landscape accidents, any on all wall or outdoor electrical fixtures;

(b) From an act, omission or order of the Shipper, or acts of God, natural conditions such as extreme temperature and weather conditions, snow, hail, water damage from rain, tornado, floods, hurricanes, volcanic eruptions, etc. as opposed to human causes;

(c) For documents, currency, money, jewelry, watches, precious stones or articles of extraordinary value including accounts, antiques, works of art, bills, deeds, evidence of debt, securities, notes, postage stamps, stamp collections, revenue stamps, letters or packets of letters, articles of peculiarly inherent value, precious metals or materials manufactured from that place;

(d) For all electronic items including but not limited to the following: refrigerators and kitchen appliances, deep freeze cabinets, washers and dryers, radios and stereos, speakers of all sizes and type, DVD and CD players, cable boxes and satellite equipment, television sets of all kind, air conditioners, computers and monitors, all power equipment and tools and the like of which that show no signs of exterior damage or where internal damage may have been caused by the movement of the item or items yet where Carrier has not neglected or mishandled such things;

(e) Fragile items such as marble or glass not professionally or adequately packaged for transit and particleboard furniture where movement alone can cause damage;

(f) From insects, moths, vermin and ordinary wear and tear; or for condition or flavor of perishable articles;

(g) From manufacture defect or inherent defect or hazardous characteristic of the piece;

(h) From strikes, lockouts, labor disturbances, riots, civil commotion, or the acts of any person or persons taking part in any such occurrence or disorder;

CARRIERS RIGHT TO SETTLE CLAIMS. The Shipper agrees that the Carrier will have the right to choose how claims will be settled based on the type of coverage the Shipper has picked.

(a) The Shipper understands and agrees that Carrier has up to thirty (30) days for the final settlement of any claim and up to ninety (90) days to repair specific items. Shipper agrees Carrier will not assume any liability for delays by service technicians referred to service the claim. The Shipper understands and agrees that the Carrier reserves the right to either cash-out, repair, or replace the item based on the type of coverage elected on this Service Agreement – Bill of Lading and based on the Carrier’s determination of liability and settlement. If coverage selected allows for replacement of any item, the Carrier reserves the right to pick up and salvage the thing that is being replaced. The item must be surrendered to Carrier upon request. The Shipper understands and agrees that the Carrier will pay any claims up to the maximum legal limit based on the selected property protection plan, and no additional settlement which exceeds the legal limits set or by tariff provisions filed by the Carrier will be made;

(b) If the Shipper undervalues the shipment while the percentage amount of the underestimate will reduce the selection of the declared value, any payment for a loss. The Shipper possesses the right to file a claim for loss or damage, injury or delay, which they must present in writing within nine (9) months after delivery to Consignee as shown on the front of this contractor. In case of failure to make delivery, then within nine (9) months after a reasonable time for delivery of the shipment has elapsed; a suit must be instituted against the Carrier within two (2) years and one (1) day from the date when the Shipper gives the notice in writing to the Carrier and that the Carrier has disallowed the claim or any part or parts specified in the notice. When a request is not filed, or the above provisions do not institute a suit, the Carrier shall not be liable, and the claim will not be paid.

RESCHEDULING. When the Shipper must reschedule their service date(s), the Carrier will allow such change to occur without penalty up to 72 hours before their earliest scheduled service date. Where 72 hours notice is made, the Carrier agrees to apply the Shipper’s original deposit that was collected at the time of the booking toward the new move date(s). The Carrier does not guarantee the availability of resources to support the shipment of the Shipper’s preferred rescheduled move date. If the Carrier cannot help the date request of the Shipper and the Shipper cannot select another move date where the Carrier can support the shipment, then the Shipper’s move may have to be canceled. Where rescheduling occurs less than 72 hours before the first scheduled move date, Shipper acknowledges Carrier’s right to retain the deposit on file and charge a new deposit for the revised move date(s).

CANCELLATIONS. If the Shipper must cancel their scheduled service(s), the Carrier will allow cancellation to occur without penalty up to 72 hours before the earliest service date. Where 72-hour notice is made, the Shipper’s original deposits collected at the time of the booking will be refunded to the Shipper within seven days of the service being canceled. Where cancellation occurs less than 72 hours before the first scheduled move date, Shipper acknowledges Carrier’s right to retain the deposit on file. The Shipper recognizes and agrees that any Shipments canceled the same day of service will be charged a $150 per truck Cancellation fee in addition to the Carrier retaining the deposit on file.