Sales Training Scripts
Phases of the Sale
There are six opening responses to a customers first comments below:
| Make Contact | Introduce yourself, 6 seconds to make great impression! Assume the sale! | |
| Rapport | Establish a reputation for being helpful, responsive, and a reliable resource in your area of expertise | |
| Nurture | Answer key questions, offers and benefits, as well as what problems you can solve for them, discover objections | |
| Present | Keep your offer relevant, targeted, and personalized to the needs discussed offering 3 options | |
| Objections | Empathize with their concerns. No one responds well to being rushed or pressured. | |
| Closing | Check Flag Report, Book, Collect Deposit, Send Estimate information |
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| Intro Script | Thank you for calling Local Motion, this is [Your Name] | |
| Customer Response | ||
| Rates | …and how do you charge? | |
| Information | …looking to see how this works. | |
| Referral | … they said you did a great job for them. | |
| Moving | … I’m moving into a new home. | |
| Returning | … I used you in the past. | |
| Advertising | … I saw your ad and called. | |
| State | … I’m moving out of state. |
| Rates | …and how do you charge? | |
| Base | It depends on a few things… | |
| Date | The time of month, if your price sensitive, the middle of the week is less expensive | |
| Items | Then the size of your move, number of movers and trucks. | |
| Advancement Question | I can complete an estimate if you would like to know your move cost. |
| Information | …looking to see how this works. | |
| Base | Ill give you a high level overview | |
| Services | We are a full service mover offering packing, storage, and moving local or accross country. | |
| Items | We can move anything from a table accross the country, or an entire full-pack and move | |
| Physical | We have trucks, movers, all equipment, blankets, shrink wrap, and boxes for packing | |
| Items | We also offer a patented storage app if you ever need an item delivered… amazon of storage |
| Referral | … they said you did a great job for them. | |
| Base | We appreciate the trust and get so many referrals! | |
| Promotion | This qualifies you for a friends and family discount of 5% off your move! | |
| Items | We can move anything from a table across the country, or an entire full-pack and move | |
| Physical | We bring the trucks, movers, equipment, blankets, shrink wrap, boxes if you want us to pack | |
| Items | We also offer a patented storage app if you ever need an item delivered… amazon of storage | |
| Advancement Question: | I can complete an estimate if you would like to know your move cost. |